Privacy Policy

Last Updated: August 12, 2024

Welcome to Voices of Hope (“we,” “us,” or “our”). We are committed to protecting your privacy and ensuring that your personal information is handled in a safe and responsible manner. This Privacy Policy outlines how we collect, use, disclose, and safeguard your information when you visit our website [https://voicesofhope.com.au] (the “Site”) and when you use our counselling services.

1. Information We Collect

We may collect personal information from you in various ways, including but not limited to:

  • Personal Identification Information: Name, email address, phone number, and other contact details.
  • Health Information: Information related to your mental health, medical history, and other sensitive data relevant to the counseling services.
  • Usage Data: Information about your interaction with our website, including IP address, browser type, and browsing behavior.
  • Cookies: We may use cookies and similar tracking technologies to enhance your experience on our Site.

2. How We Use Your Information

We may use the information we collect from you for the following purposes:

  • To Provide Services: To offer counseling services and other related support.
  • To Improve Our Site: To improve the content, functionality, and performance of our Site.
  • To Communicate With You: To send you updates, newsletters, and other communications related to our services.
  • To Comply With Legal Obligations: To comply with applicable laws, regulations, and legal processes.

3. Disclosure of Your Information

We do not sell, trade, or otherwise transfer your personal information to outside parties, except as follows:

  • With Your Consent: We may share your information with third parties if you have provided explicit consent.
  • Service Providers: We may share information with third-party service providers who assist us in operating our website and providing our services.
  • Legal Requirements: We may disclose your information if required by law or to protect our rights and safety.

4. Data Security

We implement appropriate technical and organisational measures to protect your personal information from unauthorised access, alteration, disclosure, or destruction. However, please note that no method of transmission over the internet or electronic storage is completely secure.

5. Your Rights

You have the following rights regarding your personal information:

  • Access: You can request access to the personal information we hold about you.
  • Correction: You can request corrections to any inaccuracies in your personal information.
  • Deletion: You can request the deletion of your personal information, subject to legal obligations.
  • Objection: You can object to the processing of your personal information in certain circumstances.
  • Data Portability: You can request a copy of your personal information in a structured, commonly used, and machine-readable format.

To exercise these rights, please contact us at info@voicesofhope.com.au.

6. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience on our Site. You can control the use of cookies through your browser settings.

7. Third-Party Links

Our Site may contain links to third-party websites. We are not responsible for the privacy practices or the content of these websites.

8. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page, and the date of the latest revision will be indicated at the top. We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your information.

9. Contact Us

If you have any questions or concerns about this Privacy Policy, please contact us at:
Voices of Hope
info@voicesofhope.com.au
0412 034 516